Frequently asked questions

Complete the registration form on the homepage or the account page: name, email and phone are enough. After you confirm the email, a personal manager contacts you within 24 hours and walks you through activation, your first deposit and choosing a strategy.

No. The platform is built so an inexperienced person can use it: the algorithm performs the analysis and a manager explains every step. Inexperience does not remove the risk of losing funds.

Yes. The site works fully in a mobile browser: the forms, the personal dashboard and the reports are adapted to small screens. A separate app is not required.

The personal dashboard shows everything: balance, operation history, weekly and monthly reports. You can also download the reports as files.

All fees are listed on the Fees and pricing page: account opening is free, trading up to 0.58%, conversion up to 1.50%. Before you confirm any operation, the applicable amount is shown on your screen.

No. The tier amount (2,500, 15,000 or 50,000 TJS) is your own working capital, not a membership fee. No monthly payment is charged for platform access.

No. Trading financial assets carries risk: outcomes move with the market and you can lose part or all of your funds. The calculator on the homepage is only an illustrative example, not a forecast.

Monthly reports show every operation with its price and fee. Compare them with the audit history: every figure comes from a real record. If anything is unclear, your manager explains it.

A strategy is the automated part of the platform: following your parameters (pairs, risk level, volume) it places operations. You activate a ready strategy or set your own parameters and read the results in the reports.

In the Alerts section you choose which events to hear about: a large price move, a strategy change, a new sign-in or the status of withdrawal requests. Notifications arrive by email.

Yes. In the personal dashboard you can temporarily pause a strategy or change its parameters. Changes apply immediately and are recorded in the audit history.

The platform follows major currency pairs, actively traded stocks and the largest digital assets (for example Bitcoin and Ethereum) on well-known exchanges. The list is visible in the Strategy section.

Yes. Trading carries risk and losing part or all of your capital is possible. Read the risk disclosure page before you start and commit only spare funds.

The platform offers a risk level and volume limits; in turbulent periods protective mechanisms can pause trading temporarily. That is not full protection, but it is an important step. The final decision is yours.

Yes: the wider the price movement, the faster your account value changes. Small amounts and actively traded pairs are recommended for beginners.

Enable two-factor authentication, use a long unique password and keep your 2FA backup codes somewhere safe. Our only official domain is alif-ai.com: any other site using our name is third-party.

Only you, with your password and the second factor. Our staff never ask for passwords, 2FA codes or card details. Every sign-in from a new device is reported to your email.

The working balance is protected in payment and exchange systems, and operations run through official banks and providers. No transfer happens without your confirmation.

Write to the official mailbox [email protected] or reach your personal manager. Replies usually come within one business hour; security issues skip the queue.

Contact support immediately: the account is temporarily frozen, records are checked and recovery is completed with you. The formal complaint procedure is on the complaints page.

Yes. Support works in Tajik and English: send your question in either language. Tajik-speaking managers accompany you from day one.

Recommended pages: Getting started (the platform guide), Crypto basics (core concepts without complex terms), Fees and pricing (all costs) and Articles (common mistakes and trading psychology).